Frequently Asked Questions
General
What makes your apparel unique?
All of our apparel features our signature heart graphic, with many pieces also including a motivational quote—sometimes on the sleeve or subtly placed elsewhere. Every piece is made to order, combining style, comfort, and meaningful messaging made with love.
Where are your products made?
Our blank garments come from responsible manufacturers in countries such as the United States, Mexico, Nicaragua, and Bangladesh. Each item is printed and fulfilled on demand to reduce waste and support mindful production practices.
Can I send an item as a gift?
At this time, we do not offer gift wrapping or custom gift messages, but our items make thoughtful and meaningful gifts. You may add a note at checkout for the recipient.
Sizing & Fit
How do I find the right size?
Each product page includes detailed sizing information to help you choose the best fit. Most items have a unisex or relaxed fit. If you prefer an oversized look, we recommend ordering a size up.
What if I’m between sizes?
If you're between sizes or unsure, we suggest sizing up for a more relaxed and comfortable fit. Please refer to the size chart provided on each product page.
Shipping & Fulfillment
How long will it take to receive my order?
Because each item is made to order, production typically takes 2–7 business days. Shipping times vary depending on your location and the selected shipping method at checkout.
Do you ship internationally?
We currently ship within the United States and to select international locations. Shipping costs and delivery timelines will vary by destination.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with tracking details.
Returns & Exchanges
What is your return policy?
Due to the made-to-order nature of our products, we do not accept returns or exchanges unless the item is defective. Please review the size guide and product details before placing your order.
What if I receive a defective or incorrect item?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue, and we will work to resolve it as quickly as possible.
Sustainability & Ethics
Is your apparel environmentally friendly?
Yes. Many of our garments are made from organic cotton, recycled materials, and are certified by standards such as GOTS, OEKO-TEX, and PETA-Approved Vegan. We are committed to offering high-quality, responsibly made fashion.
Why are items made to order?
Making each item on demand helps reduce overproduction and waste. It allows us to operate more sustainably while offering designs that are meaningful and intentional.
Need Help?
If you have additional questions or need support with your order, please don’t hesitate to contact us. We’re here to help.